Shipping and Returns

Best Prices & Cheapest Shipping. We Set The Standard. 

Please follow the estimated delivery times for your area using the guide below. Please note, if you order early you are ensured that your item will arrive early. If you have special delivery instructions, please leave a note in the notes section during checkout. All items shipped outside Canada will have "merchandise" or "clothing" marked as the contents on the Customs declaration along with a total price (international customs law). We cannot leave the declaration off the package.

 Items shipped after the recommended deadlines below might arrive in time for the holidays, however, we strongly suggest (to also avoid items selling out in this busy season) you order early or take advantage of our shipping upgrades to avoid disappointment.

 We are now offering the faster shipping options of Xpresspost & Priority Courier through Canada Post. Please see charges and delivery times on the chart below. To take advantage of these quick delivery services simply select the delivery method of your choice in the Shipping Information section during checkout. 

  Christmas 2014 Order Deadlines & Shipping Upgrade Options*  
  Your Location $5.89 Flat Rate Order Deadline Xpresspost Order Deadline Priority Courier Order Deadline  
  U.S.A. Wednesday, Dec. 10 Wednesday, Dec. 17 Friday, Dec. 19  
  Shipping Options 5-10 days, $5.89 3-5 days, $32.99 1-2 days, $70.99  
  Canada Thursday, Dec. 11 Friday, Dec. 19 Monday, Dec. 22  
  Shipping Options 3-7 days, $5.89 1-3 days, $15.99 1-2 days, $38.99  
  Atlantic Canada Thursday, Dec. 18 Monday, Dec. 22 Tuesday, Dec. 23  
  Shipping Options 1-4 days, $5.89 1-3 days, $15.99 1 day, $38.99  
  UK & Europe Tuesday, Dec. 2 Wednesday, Dec. 10 Friday, Dec. 19  
  Shipping Options 7-18 days, $7.89 3-5 days, $65.99 2-3 days, $108.99  
  Australia,NZ Tuesday, Dec. 2  Wednesday, Dec. 10  Thursday, Dec 18  
  Shipping Options 7-19 days, $8.89 5-7 days, $69.49 3-5 days, $116.49  
  *This is not a delivery guarantee only a guideline, items are insured against loss not delivery delays beyond our control.  

 These deadlines are provided by Canada Post  Corporation (Release#803495) and United States Postal Service and are subject to change, by Canada Post Corporation & U.S.P.S., without notice.  Additional charges may apply  to International Flat Rates, please see shipping guide below. Business days do not include weekends. 

SHIPPING INFORMATION 

 


 

   U.S.A. Orders: United States Postal Service

All United States (U.S.A.) orders are shipped via United States Postal Service for a Flat Rate of $5.89 regardless of the size of your order. All orders are insured and traceable by USPS tracking number. We will send you a shipping confirmation with your tracking number when your order ships (usually within 24 to 48 hours). Orders take from 3 to 7 business days to arrive. 


    Canadian Orders: Canada Post

 All Canadian (Canada) orders are shipped via Canada Post package service. We will send you a shipping confirmation with your tracking number when your order ships (usually within 24 to 48 hours). Orders take from 3 to 7 business days to arrive. Smaller packages do not come with tracking number.


   Overseas Orders: U.K., Europe, Asia (Australia, New Zealand, Japan, etc.), South America, etc.

All Overseas (orders to countries other than North America) orders are shipped via United States Postal Service with a tracking number, are insured and traceable by the post office once mailed to you. We will send you a shipping confirmation with your tracking number when your order ships (usually within 24 to 48 hours). Orders take from 7 to 14 business days to arrive. Customs Fees are not calculated by RWE when you place your order. If your country assesses Customs Fees on your order we have no knowledge of those fees or processes.


  Size Exchange & Warranty Replacement Information

   You have thirty days to report & exchange damaged or defective products for warranty replacement. As well, you may exchange any ill fitting items for a different size. You will be charged a minimal fee for shipping. Please contact us if you have any questions regarding this policy. Your "Return Product Code" is your order ID number from your order confirmation. Here is a link to our Returns & Exchange Form, please fill it out and return it with your unworn item:  www.rockworldeast.com/returnsform.html

All products sold to an individual are sold on a non-refundable basis.